Shipping policy

Effective Date: July 14, 2026

Thank you for choosing Promise Rings. We understand that receiving your order on time is important, and we're committed to processing and shipping every order as efficiently as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding U.S. federal holidays.

Please note that order processing times are separate from shipping transit times.

During periods of high demand, promotional events, or holidays, processing may take longer than usual. If significant delays occur, we will make reasonable efforts to notify affected customers.

2. Personalized and Custom Orders

Personalized, engraved, or made-to-order jewelry requires additional production time before shipment.

Production times vary depending on the product and level of customization.

Estimated production times are displayed on the applicable product page whenever possible.

Because each personalized item is created specifically for you, processing cannot be expedited once production has begun.

3. Shipping Destinations

We currently ship to addresses within the United States and select international destinations.

Availability of shipping services may vary depending on the destination.

We reserve the right to limit or decline shipments to certain locations where delivery is unavailable or restricted.

4. Shipping Methods

Available shipping options are displayed during checkout.

Shipping methods may include:

Standard Shipping
Express Shipping

Delivery estimates shown during checkout are provided by our shipping partners and should be considered estimates rather than guaranteed delivery dates.

5. Shipping Costs

Shipping charges are calculated during checkout based on factors including:

shipping destination;
selected shipping method;
order value;
package size and weight; and
any applicable promotional offers.

From time to time, we may offer free shipping promotions. Such promotions are subject to the terms stated at the time of the offer and may be changed or discontinued without notice.

6. Delivery Estimates

Estimated delivery times begin after your order has been processed and shipped.

Typical delivery estimates within the United States are:

Standard Shipping: 5-8 business days
Express Shipping: 3-5 business days

These estimates are not guaranteed and may vary depending on carrier operations, weather conditions, holidays, or other factors beyond our control.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided directly by the shipping carrier.

If tracking information has not updated for several days, please contact us, and we will assist you in investigating the shipment.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your shipping address before completing your purchase.

If an incorrect or incomplete address is provided:

delivery may be delayed;
additional shipping charges may apply;
the package may be returned to us; or
the shipment may become undeliverable.

We are not responsible for delivery issues resulting from inaccurate information submitted by the customer.

9. Lost, Delayed, or Stolen Packages

Once a shipment has been transferred to the shipping carrier, delivery is largely under the carrier's control.

If your package is delayed, please first review the tracking information.

If your package appears lost or cannot be located after the estimated delivery window, please contact us. We will work with the shipping carrier to investigate the shipment and help determine an appropriate resolution.

If tracking indicates that a package was delivered but you cannot locate it, we recommend:

checking around your property;
asking household members or neighbors;
contacting the shipping carrier; and
notifying us promptly.

While we will make reasonable efforts to assist with delivery issues, we cannot guarantee reimbursement for packages confirmed as delivered by the carrier unless otherwise required by applicable law.

10. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us evaluate your claim, please provide:

your order number;
photographs of the damaged product;
photographs of the shipping package; and
a brief description of the damage.

We will review your claim and determine whether a replacement, repair, store credit, or refund is appropriate.

11. International Shipping

International orders may be subject to customs duties, import taxes, brokerage fees, value-added tax (VAT), or similar charges imposed by the destination country.

Unless expressly stated otherwise, these charges are the responsibility of the customer.

International delivery times may vary due to customs inspections and local postal services.

We are not responsible for delays caused by customs authorities or local import procedures.

12. Refused or Undeliverable Shipments

If an order is refused by the recipient or returned because of an incorrect shipping address or failure to collect the shipment, we may deduct any shipping costs, return shipping fees, customs charges, or carrier fees from any eligible refund.

Additional shipping charges may apply if you request that the package be reshipped.