Promise Rings

FAQs

Everything you need to know before, during, and after your order.

A promise ring is a symbol of commitment, worn to represent a promise between partners, best friends, family, or even to yourself. Unlike an engagement ring, it doesn't follow a fixed tradition or rule; it simply represents something meaningful to the person wearing it.

No. A promise ring represents commitment, loyalty, or a milestone, not a formal engagement. Many customers wear one before an engagement, as a long-distance keepsake, a friendship symbol, or a personal reminder to themselves.

There's no strict rule. Most people wear it on the ring finger of the left hand as a nod to tradition, but the right hand or a different finger entirely works just as well, it's about what feels right for you.

Yes. Every order arrives in our signature presentation packaging, ready to gift with no extra wrapping needed.

Our promise rings are chosen for anniversaries, proposals, graduations, friendship milestones, and just-because moments. If you're unsure which style fits your occasion, contact us, and we'll help you choose.

Yes, we offer free worldwide shipping on every order, no minimum spend required.

Orders are processed within 1–3 business days before they're handed to our courier. You'll receive a shipping confirmation email with tracking as soon as it's on its way.

Delivery times vary by destination, typically 5-8 business days for most locations. Estimated delivery windows are shown at checkout before you place your order.

No. All customs duties and import fees are already included in the product cost, so there are no surprise charges upon delivery.

Yes. You'll receive a tracking link by email once your order ships. If you haven't received it after 3 business days, check your spam folder or contact us.

If your order hasn't shipped yet, email us as soon as possible, and we'll do our best to update it. Once an order has shipped, we're unable to redirect it.

Contact us with your order number, and we'll investigate with the courier and make it right, whether that's a replacement or a refund.

We accept returns within 30 days of delivery on unworn items in original condition with packaging intact.

Yes, exchanges are available within 30 days, subject to the item being unworn and in its original packaging.

Return shipping costs are covered by the customer unless the item arrived faulty or incorrect, in which case we cover the cost.

Once your return is received and inspected, refunds are processed within 5-10 business days back to your original payment method.

Personalized and made-to-order items are final sale and cannot be returned or exchanged unless they arrive faulty, since they're crafted specifically for you.

Email us a photo of the item within 7 days of delivery and we'll arrange a replacement or refund at no cost to you.

Use our printable size guide, or measure an existing ring that fits the intended finger and match it to our chart.

No problem, we offer free size exchanges within 30 days of delivery, as long as the ring is unworn.

Try borrowing a ring they already wear on that finger and measuring its inner diameter, or go slightly larger, resizing is easier than shrinking.

Yes, our rings follow standard international sizing. If you're between sizes, we generally recommend sizing up.

See our full breakdown on the Product Care page, including metal types, plating, and stone details.

Our rings are designed to be gentle on sensitive skin, but as with all jewelry, sensitivity can vary from person to person.

With proper care, avoiding water, chemicals, and daily friction, your ring will maintain its shine for years. Full care instructions are on our Product Care page.

Please check each individual product page for exact stone details, as this varies by collection.

We accept all major credit and debit cards, along with secure checkout options like Shop Pay, Apple Pay, and PayPal where available.

Yes, all transactions are processed through encrypted, PCI-compliant checkout, we never store your card details.

If installment options like Shop Pay Installments or Afterpay are available in your region, you'll see them at checkout.