Refund policy

Effective Date: July 14, 2026

At Promise Rings, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Please read this policy carefully before requesting a return.

1. Return Eligibility

Most non-personalized items may be returned within 30 days of the delivery date.

To qualify for a return, the item must:

Be unused and unworn.
Be in its original condition.
Include the original jewelry box, packaging, and any accessories or promotional items received with the order.
Show no signs of alteration, resizing, or damage caused after delivery.

Returns that do not meet these requirements may be declined.

2. Personalized & Custom Jewelry

Because personalized jewelry is created specifically for you, the following items are considered final sale and are not eligible for return or refund unless they arrive damaged, defective, or incorrect due to our error:

Engraved rings
Custom-sized rings
Personalized jewelry
Made-to-order products
Custom gift packaging (where applicable)

Please carefully review all engraving details, names, dates, initials, and sizing information before placing your order.

3. Incorrect or Damaged Items

If your order arrives:

damaged,
defective,
incomplete, or
different from what you ordered,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

your order number;
photographs of the product;
photographs of the packaging (if applicable); and
a brief description of the issue.

After reviewing your claim, we may offer a replacement, repair, store credit, or refund, depending on the circumstances.

4. How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Please include:

your order number;
the reason for the return; and
photographs if the item is damaged or defective.

Returns sent without prior authorization may experience delays or may not be accepted.

Once your request is approved, we will provide return instructions.

5. Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking and insurance, especially for higher-value items.

We are not responsible for returned packages that are lost or damaged during transit.

6. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error or is otherwise required by applicable law.

7. Exchanges

Eligible items may be exchanged for another size or the same product, subject to product availability.

If the requested replacement is unavailable, we may offer:

store credit,
an alternative product of equal value, or
a refund, where applicable.

Personalized products are generally not eligible for exchange unless the item contains a manufacturing defect or an error made by us.

8. Ring Size Exchanges

We strongly recommend confirming your ring size before placing an order.

If you ordered the wrong size, we may offer a size exchange or resizing service for eligible products.

Additional resizing or shipping charges may apply.

Certain ring styles, engraved rings, and custom-made products cannot be resized or exchanged.

9. Non-Returnable Items

The following items are generally not eligible for return:

Personalized or engraved jewelry.
Custom-made products.
Gift cards.
Digital products or downloadable content (if offered).
Items marked as Final Sale.
Products showing signs of wear, misuse, alteration, or accidental damage.

10. Refused Deliveries and Undeliverable Packages

If a package is refused by the customer or returned due to an incorrect shipping address provided during checkout, we may deduct any shipping, handling, or carrier fees from the refund.

If you would like the package reshipped, additional shipping charges may apply.

11. International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by their country.

These charges are non-refundable.

If an international shipment is refused because customs charges are not paid, any refund may be reduced by the shipping costs, return shipping fees, customs charges, or carrier fees incurred by us.

12. Promotional Items

If your order qualified for a free gift or promotional discount, the value of that promotion may be deducted from your refund if the return causes your order to no longer qualify for the promotion.